This Privacy Policy applies to the Melia Travel Agent Cash Incentive Program (“MCI Program”) and each travel agent that completes the MCI Program registration form (“Participant”).  Please note that there may be other Privacy Policies that apply to other programs and services of Melia Hotels International  (“MHI”).

Towards the end of rendering the services offered by the MCI Program in the most efficient manner, as well as offering customized products and services, improving commercial relations, and managing the requests made by Participants, “MHI” will handle Participant data in an automated manner, as set forth herein. Participants are assured that “MHI” is committed to complying with all applicable laws regarding automated data processing of personally identifiable information.

Participant Personal Account

A personal account will be created for each Participant, containing the information submitted by the Participant through the MCI Program registration form, as well as such other personally identifiable information that may be reasonably necessary to conduct the Program.  Each Participant’s corporative e-mail address will be included in an automated file (distribution list) for the purpose of providing information and news about the MCI Program by e-mail.

Updating Your Personal Account Information

You can access and review, update, or deactivate your personal account information online.  Please note that “MHI”   will never send you email requesting your user name, password, credit card number or social security number. If you receive an email that looks like it is from “MHI” , but asks you for your credit card number or social security number, it is a fraudulent email, or "phish."  You should delete the email and report it to the Federal Trade Commission.
Communications and Use of Participant Information

Communications of relevant information is important to administering the MCI Program and to provide you the opportunity to maximize the benefits of participation. We will only disclose Participant information to: the “MHI” group of companies, persons authorized by you; Melia franchisees,  email service providers and mail houses that process mail for such entities.

Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential information.  As such, it is subject to our company's policies and procedures regarding protection and use of confidential information.  After information reaches “MHI” , it is stored on a secure server that resides behind firewalls designed to block unauthorized access.  Because laws applicable to personal information vary by country, we may put in place additional measures that vary depending on the applicable legal requirements.  Information collected on the web site covered by this Privacy Policy is generally processed and stored in the United States.


“MHI” web sites use "cookie" technology. A “cookie” is a very small text file that a web server may keep in the hard disk of a computer to store information about users. It can only be read by the web site that sent it to the computer.

Normally, web sites use cookies to obtain statistical information about their web pages and to analyze the behavior of their clients. A cookie is not an executable file. It can neither propagate nor contain a virus, nor may it be longer than 4,000 characters.

“MHI” uses cookies for the exclusive purpose of preparing statistics on the use of its web site. The information that “MHI” stores on your equipment through this mechanism consists only of a number identifying a user, apart from preferences such as preferred navigation language and the date on which the cookie was sent. This will enable our web site to identify you during your subsequent visits. It does not contain personal data or economic or health-related information.

You may configure your navigator to accept or reject the cookies you receive, or to warn you when a server wants to send a cookie, but this may impair your ability to use our web site in an efficient manner.  “MHI” may also register your IP addresses to diagnose any problem with our server, to administer our web page and to analyze user tendencies.

Emails about Special Offers and Promotions and Opt-Out

When you join the Program, and create a personal account, we may periodically contact you via email in order to provide information about special offers and promotions that may be of interest to you.   In such case, we would only send you email communications that we feel would be useful to you and that you would want to receive in connection with the MCI Program.  We may use third party email service providers to send any such emails. These service providers would be contractually prohibited from using your email address for any purpose other than to send “MHI” related email. Every time you would receive an email, you would be provided the choice to opt-out of future emails in that category by following the instructions provided in the email.

Legal Notice

This is a United States web site and is subject to laws of the United States and the State of Florida. “MHI”   may disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to “MHI”  guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.

Changes to Privacy Policy

In the future, we may need to change this Privacy Policy.  All changes will be made online and posted on this web site, so that you will always be able to review it. 

Main menu
  How it works? | Terms and conditions | Privacy Policy | FAQs  
Melia Group